Shipping

It's our goal at Utopia Home to make a beautiful home not only an aspiration but also very attainable. We know that great pricing and shipping fees are paramount  so do our best to minimize delivery costs despite having wide range of bulky goods.

Free Shipping across the US

To deliver on this as best we can, we offer Free Shipping across the United States regardless of the size of the product you purchase.

 

Delivery Times

Being a furniture store, our goods are bulky and often stored in third parties warehouses or with our wholesale partners. We take great care in selecting partners who not only have great product but also impeccable service. With this in mind, whilst we can guarantee a delivery time frame we aim to dispatch goods within 48 hours and can commit to communicating clearly the status of your order whilst setting realistic expectations from the outset.

Offshore Goods

When it comes to some smaller products and linen or home wares items, we may source some products from overseas. In these scenarios, delivery times could be several weeks. We will do our best to clearly mark these items and make it clear up front that this will be the case.

Returns

We offer 30 Day Returns Free Returns on all of our products. However, the goods must be packed in their original packaging and our customer is required to return the product to their nearest UPS location. Returns cannot be processed without the approval of the Utopia Home support team (DO NOT RETURN GOODS TO UPS WITHOUT RELEVANT DOCUMENTATION FROM UTOPIA HOME).

To commence a return process please contact support@utopiahome.online

Cancellations

Order cancellations can be made up until the point that we process your order. Given we endeavor to ship stock to our customers as quickly as possible, this is typically done immediately upon receiving the order. If the order has been processed we request that you reject delivery of the goods. When they are received back into our or our partners warehouse we will issue you a refund.